Commerce Bank, N.A.

“TranStar has all the bells and whistles to support our continued growth.”

Ken Nilson,
Senior Vice President,
Commerce Bank

Growing Regional Bank
Commerce Bank, based in South Jersey, has grown rapidly over the past dozen years by extending bank branches into local communities throughout the greater Philadelphia metropolitan area. As part of that growth strategy, Commerce develops strategic relationships with local governments.  Senior Vice President Kenneth R. Nilson launched the corporate trust department at Commerce in 1991 to serve this growing market as bond trustee and paying agent for bond issues.  Today Commerce’s Corporate Trust Services is approaching their 1000th bond issue.

The Problem: Outgrew their Homegrown Software Solution
As their business grew, Commerce outgrew their in-house recordkeeping solution. They searched out a complete solution provider who could provide deep functionality in all aspects of corporate trust recordkeeping so they could continue their focus on serving clients well.

TranStar Provides Complete Functionality
In TranStar, Commerce found the complete functionality they required in a simple operating system. Noted Nilson: “We haven’t found a piece of business that the system could not record keep.” One of the key functions of TranStar was fee billing, which streamlined an “off-system” workflow for Nilson’s staff.

TranStar Enables Continued Growth
In TS Partners, Commerce found a willing partner who stood behind the product they sold. “The training and ongoing support have been fantastic,” remarked Nilson. “They have been very approachable and available, so we don’t hesitate to call them for the slightest bit of guidance… TS Partners just seems to have integrated the software into our day-to-day operations very well.”